Delivery & returns.

Pre-launch policy draft. Delivery estimates and final return terms will be confirmed before live orders open.

Made after you order

Your artwork is woven to order. Production and delivery are separate stages; your order page will show its progress, and we’ll email tracking when it ships.

Where we deliver

Available countries and shipping charges appear at checkout. Larger orders may arrive in separate packages. Each shipment will have its own tracking details.

International charges

Local import duties, handling fees, or import taxes may be charged on arrival. These are separate from any taxes and shipping shown in your checkout total.

Changing or cancelling an order

Contact us as soon as possible. Once manufacturing begins, changes and cancellation may no longer be possible. A cancellation request is only confirmed when we tell you it has been accepted.

Collection artwork and custom pieces

Returns for collection artwork and personalized pieces will be covered separately in the final sales terms. Your rights for faulty or damaged goods are handled independently of any change-of-mind policy.

If something arrives damaged

Keep the packaging and take clear photographs of the artwork and any damage. Contact us with your order number so we can investigate.